Order

You can order items from FunFlight in following ways:
via the Internet
via email
via smart phone

All prices on the website are in Danish crones DKK, included vat, duties, customs etc.

On cards issued in Denmark, a transaction fee of 1.45% of the invoice amount is applied – on Visa/Dankort (MasterCard), Maestro, Visa, Visa ELECTRON.

A transaction fee of 2.75% of the invoice amount will be charged to cards outside Denmark.

Agreements on the website may be concluded in Danish. You can correct your order at any time during the order Process.

Once you have entered into an agreement with us, we retain the order Details. You can view your order details on the screen as well as the order confirmation sent to your email address. It is not possible to access the order confirmation afterwards via our Website.

If you wish to receive a new copy of the order confirmation by e-mail, please send an e-mail to info@funflight.dk.

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Payment

Payment at FunFlight is made through ePay.

All communications are encrypted and certified by BAMBORA. If you are not sure, see the list of certified Stores.

You can pay with the following cards at FunFlight.dk:
Dankort, VISA, MasterCard, Maestro and JBC.

If you pay with a debit card, you are always safe from misuse. In the case of abuse, you have the option of rejecting a payment when you receive your payment History. You have no excess in the event that your card is misused in an Internet store that uses SSL (Secure Socket Layer) in its payment system. This means you are better protected than in the physical world where you have an excess of 1,200 when your dankort is abused using pin Code.

The data that you provide for a purchase with a debit card is encrypted (SSL), so only the Bambora can read Them. Neither FunFlight nor anyone else has the ability to read the Data.

The amount of the goods is withdrawn after 3 days. You can never deduct a larger amount than the one you have approved at the Purchase.

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Delivery

FunFlight provides a service, this service must be redeemed within 1 year from the date of Purchase. After purchasing the product, please book your flight on funflight.dk

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Validity

FunFlight ApS has fixed the period of validity of a gift certificate for a maximum of 1 year from the date of Purchase. We take reservations for changes in the gift of validity as well as printing errors on the website.

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Withdrawal

If you regret the purchase of a certificate, you must within 14 days contact our customer service and announce that you wish to cancel your order.

The right of withdrawal runs from the moment you receive the GOODS. The goods must be returned to us in the same condition.

Note: only the buyer of the certificate can get money Back. We credit the amount paid and deposit the money into the account within 14 days of Receipt. The recipient of a gift certificate can exchange for another product within 14 days, but cannot exchange for Cash.

You can send the product to:

FunFlight ApS
Lufthavnsvej 48
4000 Roskilde
Denmark

Remember to enclose information that allows us to identify you: name, address and phone number. If you have saved your order confirmation, you may also want to send a copy with it.

The shipping costs that are incurred in returning will be covered by the Customer. FunFlight is not responsible for any product that is returned and that does not reach Us.

The moment your order is canceled, FunFlight automatically releases reservations on your credit Card. If you have used a debit card such as Visa Electron or mastercard, your bank may hold the amount for up to 30 days. Most banks can release reservations earlier and we can help you, just contact us on tel. 46 19 19 19 or info@funflight.dk.

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Complaints

There is a warranty for 24 months on all GOODS. The right of complaint means that you, as a customer, can complain about defects in the product that occurred within 24 months of Purchase.

however, It is a prerequisite that these deficiencies have not arisen as a result of your erroneous use of the product or any other harmful conduct that has caused the defect.

If the product is defective, the customer is entitled to demand Replacement. In other words, a new product can be claimed as a substitute for the person being Advertised.

This assumes that the complaint is warranted and that the replacement does not result in undue costs for the FunFlight. You must advertise within a reasonable time after you have found the Defect.

If you advertise within 2 months, the claim is always considered timely. We will refund reasonable freight costs that you may have in connection with the return of the goods when the complaint is Justified.

When you wish to advertise a gift certificate or course, it must be submitted to us at our Address:

FunFlight ApS
Lufthavnsvej 48
4000 Roskilde
Denmark

Phone Number: +45 46 19 19 19
Email address: kundeservice@funflight.dk

When you return a gift certificate, please include your name and address or an order Number.

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Information on redress procedures

If you are unhappy with a product or service purchased from us, you are welcome to contact us at our email address kundeservice@funflight.dk.

however, you are entitled to lodge a complaint directly with the competition and Consumer Agency’s Centre for complaint resolution, Carl jacobsens Vej 35, 4000 Roskilde. You can complain to the Center for complaint resolution via forbrug.dk or by Mail: cfk@kfst.dk

The EU Commission’s online complaint portal can also be used when lodging a Complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaint is made here Ec.europa.eu/odr.
When submitting a complaint, please provide our email address kundeservice@funflight.dk.

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Privacy Policy

The data that FunFlight registers is governed by the ‘ Personal Data Processing Act ‘. Data controller is FunFlight. The Data Protection Supervisor shall supervise any processing covered by the LAW.

You can find the law in its entirety and read about the data protection at: datatilsynet.dk.

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Temporary COOKIES

A cookie is a term for the fact that a user’s behavior on a network is registered with the user himself (on the User’s hard drive). In this way, by the server (E.G. a Website) at the User’s next visit, who the user is.

There is no personally identifiable information stored in a cookie, but rather information about the user’s behavior on a website, for Example. A typed user name for login to a special section of the Site. A cookie is stored on the User’s hard disk along with cached Files. A cookie is thus a text file that is sent to your browser from a Web server and stored on your computer’s hard Drive. You can set your browser to notify you when you receive a cookie, or you can choose to disable Cookies altogether.

At FunFlight.dk, cookies are used for the purpose of optimizing the website and its functionalities.

Cookies are used to enhance user-friendliness and to remember which products are stored in the shopping cart when you shop on the Website. All cookies are non-persistent cookies and are automatically deleted when the buyer leaves the Website.

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Log statistics

Log statistics is used on FunFlight.dk and means that a statistics system collects information that can provide a statistical picture of how many visitors a website has had, where they come from, on which part of the site it is left, etc.

FunFlight.dk uses log statistics for the purpose of optimizing the website and its functionalities. Log statistics is used solely to enhance Usability.

In order for you to enter into an agreement with us via the website, you must register with your name, address and email address.

The personal data are registered with FunFlight and stored for 5 years, after which the information is Deleted.

We do the registration of your personal data for the purpose of delivering the goods to YOU. When collecting personal information through our website, we ensure that it is always done by submitting your express consent so that you are informed of exactly what information is collected and Why.

Only FunFlights administration and bookkeeping have access to registered customer Information. Customer information is not stored encrypted and we do not transmit customer information Encrypted.

No sensitive personal information is recorded and no information is disclosed to third Parties.

As registered with FunFlight, you always have the right to object to the registration and you have the right to have access to the information registered about YOU. These rights you have under the Personal Data Act and in connection therewith you are directed to FunFlight by e-mail kundeservice@funflight.dk.

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Venue

Any dispute involving FunFlight is subject to Danish law in the courts of copenhagen, denmark, as a court of first instance, unless mandatory law otherwise states. This also applies to sales abroad, Greenland and the Faroe Islands.

It is not permitted to use graphics and the like from the website without the permission of FunFlight.

If you have any questions, you are always welcome to contact us by phone 46 19 19 19 (monday to Thursday from 09:00-16:00) or by email to kundeservice@funflight.dk.

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Disclaimer

All information and materials contained on this website are provided on an “as is” and “as available” basis without any warranties, representations, statements of any kind, express or implied, including but not limited to implied Warranties of merchantability, Fitness for a particular purpose, or non-infringement of intellectual property rights.

FunFlight does not warrant the accuracy, availability, completeness or use of the information, content, materials or products contained on this website or the websites associated with it. FunFlight reserves the right to make changes (on terms and conditions and any information on this Website) at any time in its sole discretion and without prior notice.

By accessing and using this website, you acknowledge and agree that use of the website is at your sole risk. In no event shall FunFlight be liable (to the extent permitted by applicable Law) for direct, indirect, incidental, consequential or punitive damages, including, but not limited to, the loss of profit, interruption of business or loss of information arising out of the use or inability to use this Website.